How to care for your collar

It’s recommended to keep the collar on your pet 24/7 for the first month to maximise the effectiveness of the Effective Microorganisms®. After this initial period, the collar can be removed when necessary for safety, but remember that it performs with consistent wear. Regular use helps enhance its benefits, so aim to keep it on much as possible for optimal results.

Please avoid allowing cleaning products to come into contact with the EM Collar. Oils, soaps, and chemicals can compromise its effectiveness. Additionally, these substances may cause the Ceramic Clay to break down and lead to cracked pipes.

Agriton EM® Ceramic collars can aid in minimising the risk of ticks for you and your pets, but it's crucial to recognise that no solution provides a 100% complete guarantee. This holds true for all chemical treatments as well. For the best protection, it's advisable to use a combination of methods. Stay informed and take proactive steps to ensure the safety of your furry companions!

To maximise the performance and longevity of your collars, we’ve put together some steps that you should follow. By following these, you will effectively preserve their quality and appearance.

Here's our recommendations:

To care for your collars, wash them in fresh water without using any detergents. This gentle method will help maintain their quality while ensuring they stay clean and fresh

After cleaning the collar, soak up most of the excess with a cloth or towel then either leave to dry or place in direct sunlight.

To keep your collars in top shape, remember to leave them out in the sun for an hour once a month. This simple step allows the beads to re-energise and maintain their effectiveness

What is the return policy at Collar Masters?

At Collar Masters, we want you to be completely satisfied with your purchase of our stylish, handmade pet products. If for any reason you need to return your items, please email us at collarmasters@gmail.com within 21 days of your order placement to initiate the return process. Once you've communicated your intent to return, you'll have 10 more days to return the collar(s) back in the original condition. This means the items must be unworn, unwashed, and have no pet hair from trying on. If these conditions are met, we will offer you a full refund or exchange, although please note that postage costs are excluded. We strive to offer top-notch service and products that bring joy and protection to your furry friends!
How do I determine the correct size for my pet's collar from Collar Masters?

To ensure the best fit for your furry friend, it's important to measure their neck accurately. Use a flexible tape measure to measure the circumference of your pet's neck, ensuring it is snug but not tight. Once you have this measurement, add enough length to account for a two-finger gap between the collar and your pet's neck. This gap is crucial for your pet's comfort and safety. Please note, at Collar Masters, sizing the collar is entirely up to you. We provide detailed sizing guides, but we cannot replace the collar if the size isn't correct due to incorrect measurements. By following these steps, you can ensure that your pet's stylish and protective handmade collar fits perfectly.
Do Collar Masters' Agriton EM® Ceramic collars completely protect my pet from ticks?

At Collar Masters, we understand the importance of keeping your furry friends safe from ticks and other pests. Our stylish and handmade EM® Ceramic collars are designed to offer an added layer of protection for your pet. However, it's important to note that there is no 100% guarantee that these collars will completely keep ticks off your pets. But don't worry—you should know that no chemical treatment can offer a 100% guarantee either! Our EM® Ceramic collars are a fantastic, non-toxic alternative that many of our customers love for their effectiveness and style. Always continue regular vet check-ups and other preventative measures to ensure your pet stays tick-free and happy!
Does Collar Masters offer custom colour options for pet collars if I can't find the colour I want on the website?

Yes, at Collar Masters, we pride ourselves on offering a wide range of stylish, handmade pet collars to ensure your furry friend is both protected and fashionable. If you can't find the colour you're looking for on our website, please don't hesitate to contact us. We are more than happy to discuss custom colour options to meet your preferences and ensure your pet’s collar is exactly as you envisioned it. Feel free to reach out through our contact page, and we will assist you with your specific colour request.
Can the collars be worn by my pet in water?

Yes, the collars from Collar Masters are designed to be durable and can be worn in fresh water without any issues. However, we recommend removing the collar if your pet will be swimming in salt water or a pool. Salt water and pool chemicals can potentially damage the materials and reduce the lifespan of the collar. For the longevity and maintenance of your stylish and protective Collar Masters product, it's best to follow this precaution.
How often should I replace my pet's collar purchased from Collar Masters?

At Collar Masters, we recommend replacing your pet's collar every 12 months to ensure it remains secure and comfortable for your furry friend. However, this timeline can vary depending on factors such as wear and tear. Collars may experience different levels of strain based on your pet's activities and the environment. Regularly inspect the collar for signs of fraying, damage, or weakening of the materials, and follow our guidance to maintain its longevity. Prioritizing your pet's safety and style is essential, so don't hesitate to replace the collar if you notice any significant wear or deterioration before the 12-month mark.

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